Challenge
The client needed to unify fragmented customer experiences, align regional teams, and launch a new loyalty proposition within nine months.
How we responded
- Co-created a transformation roadmap with global, regional, and local leaders
- Designed and facilitated immersive change labs in three continents
- Implemented a blended learning program for 1,200 store managers
Key Takeaways
What leaders can apply from this collaboration.
- Global programs scale faster when regional voices co-design the experience
- Behavioral nudges embedded in the rollout sustained adoption
- Leadership rituals ensured momentum across time zones
Project in Pictures
Immersive change labs brought together global and regional leaders